I have had a lot of bizarre dinning experience, but this place is ABSOLUTE A DISASTER!!! Definitely THE WORST dinning experience I have ever had.
pork belly and i went there for dinner last fall. We were really looking forward to it because of the good reviews on yelp. We got there around 7:30pm. There was a line outside of the restaurant. We waited in line for 30 mins to just to talk to the host and have our names down. The host, JOHN, told us it would be1.5 hours to 2 hours wait. We were a little surprised since we already waited 30 mins in line. However, since we already had our minds set on this place, we agreed to wait for another 1.5 to 2 hours. The host told us there is a bar next door. We went to the bar that the host mentioned, there were no seats, so we decided to take a walk around the neighborhood. After 1 hour+ walk, we went back to the restaurant and the host, JOHN, told us that he was looking for us 45 mins ago. We said you told us the wait was gonna be 1.5 to 2 hours. Then, he said very IMPATIENTLY that there is nothing he could do for us, we have to wait again and there were 3 people that were in front of us. I told him it was not our fault that we were not there when he called our name because he just told us the wait was 1.5 hrs to 2 hrs. I wouldn’t expect him to call our name after 15 mins if he told us the wait was 1.5 hrs to 2 hrs. I was explaining to the host, JOHN, but he wouldn’t listen and just walked away. When I was trying to get his attention again, he said you are welcomed to leave, you do not have to stay. OMG, how rude was that. We already waited for an hour and half, so why the heck would I want to leave. Then, I was trying to talk to him again, THE MOST UNBELIEVABLE THING CAME OUT OF HIS MOUTH, he said, WE DO NOT LIKE YOU, YOU CAN LEAVE NOW! I couldn’t believe my ears, I have not had anybody told me to leave the restaurant ever especially it was their fault. How rude was that?! I was very very mad. I know this place is popular, I get it, but nobody should ever treat their customers like this. He was the rudest staff I have ever encountered. We wasted almost 2 hours waiting. It was almost 10pm and we were hungry and the host just told us to leave after almost 2 hours wait. I am so surprised that this place is still in business. No matter how good your food is, THE ATTITUDE AND THE BEHAVIOR JOHN DEMONSTRATED IS ABSOLUTELY UNACCEPTABLE. Dinning is NOT only about food; it is about the entire experience.
The valet guy was extremely nice though. He witnessed our entire experience and he felt very sorry for us. He wouldn’t take money from us for parking, but it was not his fault so we had to put money in his pocket at the end.
We left the restaurant extremely angry and humiliated. I do not know how they still managed to stay in business with TERRIBLE SERVICE like this; I had to assume that the food must taste like it’s from heaven right? Out of curiosity, we went to the north end location the second day. We waited about an hour in line. No complains since we got a seat after standing in the cold for an hour. the waitress was talking to us while still chewing food in her mouth. i guess we cant complain huh since we should be thankful that we were even seated. We ordered calamari, mozzarella marinara, mussels, lobster ravioli, swordfish pasta. The food was definitely below average.
COLD BREAD- big turnoff. what kinda restaurant serves cold bread?!
Mozzarella marinara- it seemed like it was cooked 5 hours ago. wasn’t cheesy, very hard. wasnt even that warm.
Pesto swordfish pasta – the worst of all, absolutely tasteless, pasta wasn’t chewy at all.
They only offered cheap wine.
THIS IS DEFINITELY A TOURIST PLACE. IF YOU ARE LOOKING FOR CHEAP ITALIAN FOOD, LONG WAITS IN THE COLD WEATHER, THE WORST SERVICE ON EARTH WITH THE RUDEST HOST, THIS IS THE PLACE TO GO. OTHERWISE YOU WILL REGRET EVERY SECOND AND EVERY PENNY YOU SPEND AT THIS PLACE. PLEASE AVOID THIS PLACE AND RUN AS FAR AS YOU CAN!
ONCE AGAIN! THE ATTITUDE AND THE BEHAVIOR AND SERVICE JOHN DEMONSTRATED IS ABSOLUTELY UNACCEPTABLE. THEY FAILED TERRIBLY AS A RESTAURANT IN EVERY ASPECT.
this place gets -100000000000000000/5 bunny belly
sorry i do not want to provide their address.